Returns & Refund Policy
RETURN POLICY
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
There are certain situations where only partial refunds may be granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of business days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is reflected in your account.
If you have done all of this and still have not received your refund, please contact us at:
Sale Items (if applicable)
Only regular-priced items may be refunded. Sale items cannot be refunded unless required by applicable law.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
and send your item to:
Calle Burriana 34
Valencia, V, 46005
Spain
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or store credit will be issued.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves first, the refund will be sent to the original purchaser.
Shipping
To return your product, please mail it to:
Calle Burriana 34
Valencia, V, 46005
Spain
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.